Adding contextual knowledge to your chat responses
Admin users have the ability to upload documents to enhance the context provided to Endgame for all chat responses. Some types of documents that could be useful are playbooks, case studies, or sales decks. Anything that isn’t already captured in the mediums Endgame already ingests can be added here.
Navigate to the Knowledge section in settings. Click Add Files and select Upload from device.
Knowledge File Upload
Go through the flow to select up to 10 files at a time from your device. You can edit the titles and descriptions for the files before clicking to Upload Files.
Navigate to the Knowledge section in settings. Click Add Files and select Link from Google Drive.
Knowledge File Upload
Go through the Google authentication process. Select all permissions requested for the best Endgame experience. Once authenticated, select up to 10 files at a time to sync with Endgame. You can edit the description for the files before clicking to Select Files.
Navigate to the Knowledge section in settings. Click Import from public URL.
Knowledge File Upload
Copy and paste a link to a public document or webpage. After you click Add Link, you will be able to add a title and a description for the URL. Continue to add additional URLs and click Save once completed. Your document will now be added to your list of Knowledge documents.
