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Connect Slack so Endgame can use your team’s conversations about each account. You link Slack channels to accounts, and Endgame syncs their messages every 15 minutes. The channels you choose can also run Endgame threads right in Slack. See Endgame in Slack.

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Before you start

  • You need to be an Endgame admin.
  • In Slack, you need to be a Slack admin or get approval from one. Check with your Slack admin before you connect.

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Connect Slack

  1. In Settings > Organization > Integrations, find Slack and click Connect. Slack’s sign-in page opens.
  2. If you’re not a Slack admin, you’ll see a page to request approval. Submit the request, and Slackbot messages your Slack admins. Slackbot lets you know whether they approve it. If this page doesn’t appear, you already have approval.
  3. Click Allow to give Endgame the permissions it needs.
Slack permissions page for Endgame with an Allow button

Click Allow to give Endgame access to your Slack workspace.

Endgame opens the Slack page so you can choose which channels to sync.

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Choose channels to sync

The Slack page has two kinds of channels. You can choose any public channel except #general. Private and archived channels aren’t listed, and a channel linked to an account can’t also be organization-wide.
  • Organization-wide channels are for multi-account chats with Endgame, like #sales-team. Endgame syncs their messages, but doesn’t use them to analyze individual accounts.
  • Account-specific channels are linked to one account, like #deal-acme. Endgame links their messages to that account.
Slack page with three organization-wide channels and four accounts with their linked channels

The Slack page lists your organization-wide channels and the channels linked to each account.

  1. In Account-specific channels, search for the account.
  2. Select one or more channels for it, like #deal-acme and #acme-help.
  3. Click Add.
Each account appears once in the list. To change an account’s channels, open the ⋮ menu next to it and click Edit channels. To stop syncing them all, click Remove all channels.

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Add organization-wide channels

  1. In Organization-wide channels, select the channels you want.
  2. Click Add.
To change or remove one, open the ⋮ menu next to it and click Edit channel or Remove channel.
Endgame only syncs messages from the channels you add here.

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Update credentials or disconnect

Use the Connection section at the bottom of the Slack page. See Manage a connected integration.
  • Update credentials takes you to Slack’s sign-in page to renew Endgame’s access.
  • Slack can’t be disconnected from Settings yet. Click Contact support and we’ll disconnect it for you.

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Need help or have feedback?

We’d love to hear from you! You can reach us at support@endgame.io.