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Connect Gong so Endgame can learn from your team’s calls. Endgame brings in relevant call transcripts from Gong throughout the day and uses them in its insights and answers.

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Before you start

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Connect Gong

  1. In Settings > Organization > Integrations, find Gong and click Connect. You can search for “Gong”, or choose Available to show only integrations you haven’t connected yet.
  2. Sign in to Gong if it asks you to.
  3. Click Allow to give Endgame access to your Gong account.
Gong authorization page asking you to allow Endgame access to your Gong account

Click Allow on Gong's authorization page to give Endgame access.

You’ll come back to the Gong page in Endgame, which shows Connected at the top. It takes a day or two for Endgame to bring in your existing calls. After that, new transcripts come in throughout the day.
Endgame uses Gong only to get call transcripts. It only sends transcripts to AI systems for accounts it has access to in Salesforce. If you haven’t given Endgame access to an account, that account’s Gong transcripts never touch an AI system.

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Troubleshooting

If connecting Gong doesn’t work, the person connecting is most likely missing the Technical Admin permission in Gong. A Gong admin can turn it on for them in Gong’s Team Members settings.

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Update credentials or disconnect

Use the Connection section at the bottom of the Gong page. See Manage a connected integration.
  • Update credentials takes you to Gong’s sign-in page to renew Endgame’s access.
  • Disconnect stops syncing call transcripts from Gong.

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Need help or have feedback?

We’d love to hear from you! You can reach us at support@endgame.io.