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A skill is a reusable set of instructions that tells Endgame how to handle a specific type of task.

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What are skills

Think of skills as your organization’s playbook. Instead of re-explaining a process every time, you can request a skill and Endgame follows its instructions. A skill can define:
  • The goal of the task (e.g., “write a follow-up email after a discovery call”)
  • The format or structure the output should follow
  • Your company’s tone, messaging, or value props to always include
  • Step-by-step instructions the AI should walk through
  • Examples of emails, call scripts, or summaries that have worked well
For example, your team might always follow up after a demo the same way: thank the customer for their time, recap the top pain points they mentioned, and end with a clear next step. A demo follow-up skill can include those instructions so everyone on the team gets a consistent, on-brand follow-up. Why use skills?
  • Save time by avoiding repetitive prompts
  • Get consistent, on-brand output across your whole team
  • Give users access to proven organizational playbooks
Only account admins can create and manage skills. Admins can learn more in the Admin Guide.

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View available skills

To view the skills available to you:
  1. Open the user menu.
  2. Select Settings.
  3. Select Skills.
View organization skills

View organization skills

If you had personal skills in the legacy version of Endgame and you would like a copy of those skills, contact your account representative.
You can view organization-level skills created by your account admins. Personal skills are not supported.

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Access skills in chat

Your organization skills are accessible in chat. Click on + to open the menu and select or browse skills to use in your chat. You can also type / to view available skills.
Skills accessible in chat

Skills accessible in chat

You can also simply ask Endgame to use an organization skill in your prompt in Endgame or in your agent of choice. Refer to the skill by name and include any context needed for the task. For example:
Use the Demo Follow-Up skill to write a follow-up email for the demo I just completed for Acme Co.
Add details or constraints to your prompt as needed. Endgame uses the skill’s instructions when generating its response.