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Connect Microsoft Teams so Endgame can use your team’s conversations about each account. You link Teams channels to accounts, and Endgame syncs their messages every 15 minutes. You can also sync Teams call transcripts.

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Before you start

  • You need to be an Endgame admin and a Teams Global Administrator.
  • You’ll sign in with your Microsoft account and approve Endgame’s access for your organization, so have that account ready.
  • To sync call transcripts, a Microsoft Teams administrator will also need to run a PowerShell command once (see Sync call transcripts).

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Connect Microsoft Teams

  1. In Settings > Organization > Integrations, find Microsoft Teams and click Connect. Microsoft’s sign-in page opens.
  2. Pick the Microsoft account you want to connect.
  3. On the permissions screen, check Consent on behalf of your organization, then click Accept.
Microsoft sign-in page asking you to pick an account

Pick the Microsoft account you want Endgame to connect with.

Microsoft permissions request for Endgame with the Consent on behalf of your organization checkbox

Check Consent on behalf of your organization before you accept, so Endgame gets the access it needs.

Endgame opens the Microsoft Teams page so you can choose what to sync. Chat channels is turned on when you connect. Endgame lists standard channels (not private or shared ones) from the teams the connected Microsoft account belongs to. To link a channel:
  1. In Add channel, select a Teams channel. Channels are grouped by team.
  2. Search for the account to link it to.
  3. Click Add.
Chat channels section with a Teams channel and an account selected in Add channel, and the Add button

Select a channel and an account, then click Add to link them.

Linked channels are listed in Account-specific channels, with their team, account, and when they last synced. Endgame syncs their messages every 15 minutes. To stop syncing a channel, click the trash icon next to it, then click Remove.
Account-specific channels table with channel, team, account, last synced time, and a remove icon for each channel

Account-specific channels lists each channel Endgame syncs and the account it's linked to.

Endgame can’t tell different accounts apart within a single Teams channel. Link channels that are dedicated to one account.For chat, Endgame only syncs messages from the channels you link here.

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Sync call transcripts

Endgame can also sync Teams calls and their transcripts. Call transcripts is turned on when you connect. If you connected Teams before call transcripts were available, turn it on with its switch. You can turn it off the same way. It needs a one-time setup in your Microsoft tenant first: a Teams administrator grants Endgame access through an Application Access Policy. Until that’s done, the Call transcripts section shows One-time tenant setup required.
  1. In Endgame, on the Microsoft Teams page, go to Call transcripts and copy the PowerShell command shown there.
  2. Have a Microsoft Teams administrator run the command.
  3. Back in Endgame, click Verify access. When it works, the page shows Application Access Policy verified.
Call transcripts section with the One-time tenant setup required message, a PowerShell command with a copy button, and a Verify access button

Until a Teams administrator runs the PowerShell command and you verify access, Call transcripts shows the one-time setup.

If verification fails, the page says why. Fix the issue, then click Verify access again. For help, contact support@endgame.io.

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Update credentials or disconnect

Use the Connection section at the bottom of the Microsoft Teams page. See Manage a connected integration.
  • Update credentials takes you to Microsoft’s sign-in page, for example to connect with a different account.
  • Disconnect stops syncing channel messages and calls from Teams. Endgame keeps your linked channels, so they sync again if you reconnect.

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Need help or have feedback?

We’d love to hear from you! You can reach us at support@endgame.io.